By Eric Gruber on March 28, 2012.
“Communication is the key.” We have probably heard this more times than we care to count throughout our career. We communicate on a daily basis to our family, friends, clients, supervisors, and subordinates. How often have you asked yourself, “What went wrong? How could I possibly have been misunderstood?” One method that will help with the answer is the communication square (or “Four Ear Model”) by Friedemann Schultz von Thun.