At Avanceon, we understand that any amount of down-time in a manufacturing plant can have a dramatic impact on delivery deadlines and company profit margins. Unlike other industries, the manufacturing industry truly functions under the guise of 'time is money.' That's why Avanceon is proud to offer our clients our newest suite of Support Services.
We help our clients prepare for and successfully deal with down-time emergencies before, during and after they happen. Our services help our clients minimize the amount of time their systems are inoperable. Whether you need help answering a complex technology question, understanding the cause of your downtime, or your own on-staff engineer is unreachable; utilizing our Support Services will help keep your Manufacturing processes up and running smoothly.
Single Point of Contact
When you sign up to utilize our Support Services, you will have one clearly identified point of contact to help resolve your manufacturing issues quickly and effectively. The benefits of our 24x7 services include:
- Easy access to up-to-date information about your plants manufacturing system and software through TotalVueTM — our secured access web portal;
- Emergency technical phone support;
- Priority access to on-site services when they are required; and
- Use of a reliable back-up hosting system
It's easy to get started. Simply provide the following types of information:
- Master list of equipment
- Architectural layout of plant(s)
- Network layout
- Drawings (wiring schematics, PI&D)
- Backup Copies of Control Programs
- Relevant Support Software
We will work with you to organize all your critical plant information so that in the event of an emergency, our experts will be standing by to help you pin-point the problem and resolve it with minimal down-time. And, if you need assistance in gathering your plant information, we can help you do that too.
For more information